Frequently Asked Questions
Don’t spend another weekend cleaning or worrying about maintaining a pristine space. At Walls Cleaning Services, your satisfaction is our priority. From comprehensive residential services to detailed commercial cleanings, our expert team is here to help.
Can I Get a Same-Day Booking?
We don’t guarantee same-day bookings. But, depending on the day, we might be able to accommodate your request. Give us a call to our availability.
Do I Need To Be Home For My Cleaning?
It’s completely up to you. If you’re not going to be home, please inform us to know how to access your home or office when we speak.
Does My Cleaner Arrive At The Exact Time I Book?
Yes, most of the time. However, we allow a one-hour window due to traffic and weather circumstances. You will be contacted if delayed with a revised ETA.
Does My Cleaner Arrive At The Exact Time I Book?
Absolutely! We understand that every space has unique cleaning needs. We work with you to create a customized cleaning plan that fits your schedule, preferences, and budget. Whether you need daily, weekly, bi-weekly, or one-time cleaning, we can tailor our services to meet your specific requirements.
What is Your Pricing Structure?
Our pricing depends on the size of your space, the scope of services required, and the frequency of cleaning.
Are you Licensed and Insured?
Yes, Wells Cleaning is fully licensed, bonded, and insured.
Does Someone Have To Visit My Home Before I Can Book A Cleaning?
We prefer to visit your home or office to provide an the most accurate quote. We will set up an appointment as soon as we get a request for cleaning to come out the same day to give an estimate so there’s no misunderstanding.
What Areas Do You Serve?
We proudly serve Huntsville, Alabama, and the surrounding areas, including all of Madison County. Whether you need residential or commercial cleaning, our team is ready to assist.
Do I Have To Do Anything To Prepare For My Cleaning Service?
Yes! We do not pick up your stuff and then clean. Here are some simple steps to follow prior to us arriving.
Make your home accessible. A key that is accessible to the cleaning person(s) is usually the best method. A fee will be charged if we are unable to access your home.
Turn off alarm system. If you choose to leave the alarm on and have the service disarm, we will not be held responsible for false alarms or misuse of the alarm system.
Have your home picked up and ready to be cleaned to avoid additional charges.
Have your valuables put away to avoid accidents. Limited liability protection for valuable antiques or non-replaceable items.
What If I'm Not Happy With My Cleaning?
Please get in touch with us right away and we’ll plan to rectify the situation. We have a satisfaction guarantee that we stand by.
STILL HAVE QUESTION?
If you need more information or have specific questions, we’re here to help. Reach out to our friendly team today, and we’ll be happy to assist you!